Terms of service.

Welcome to digitalnepal.shop. Before you buy anything, please read through these terms. They explain how things work, what you're getting, and what we expect from you as a customer. By placing an order on this website, you agree to everything written here. Simple as that.

If you don't agree with any part of these terms, we'd ask that you don't use our services. No hard feelings.

One more basic: you need to be at least 13 years old to use this site, and old enough to form a binding contract where you live.

We reserve the right to update or change these terms at any time. When we do, the new version goes live on this page with an updated date at the top. It's a good idea to check back once in a while. Continued use of digitalnepal.shop after changes means you accept the revised terms.

We sell digital products and services. Nothing physical ships to your door. Everything is delivered online, usually to the email address you provide at checkout.

Our current product lineup includes:

• Office Professional Plus 365 (shared account activation)
• Netflix Premium (shared account, 1 profile)
• Surfshark VPN (shared account access)
• Canva Pro (team-based access, 1 year)
• Windows 11 License Keys (Home and Pro editions)
• Udemy Course Gifting (any course of your choice)
• Custom Logo Design (Basic and Premium tiers)
• WordPress Setup, Fix & Maintenance Services (6 variations: plugin/theme installation, setup & configuration, fix/troubleshooting, cleanup & bloat removal, maintenance, and a basic website up to 5 pages)

Each product has its own specific terms listed below. General terms apply to everything unless stated otherwise.

When you place an order on digitalnepal.shop, make sure the details you enter are correct. Especially your email. That's where your product gets delivered, and a typo there means delays we can't always fix quickly.

All prices are listed in Nepali Rupees (NPR) unless stated otherwise. Payment must be completed in full before we process your order. We accept the payment methods shown at checkout.

Once payment goes through, your order is confirmed. You'll get a confirmation email shortly after. If you don't see it within 30 minutes, check your spam folder first. Still nothing? Reach out to us at contact@digitalnepal.shop and we'll sort it out.

Most of our products are delivered instantly or within a few hours after payment. Some, like logo design, WordPress websites, or Udemy gifting, take a little longer because they involve actual work or third-party processing.

Our target is within 2 hours for most orders — that's the standard we advertise and aim for. The ranges below are the outer edge, not the norm:

• Office 365, Netflix, Surfshark, Canva Pro: Within 1–12 hours.
• Windows 11 Keys: Instant to 2 hours.
• Udemy Course Gift: Within 24 hours after we receive your course link.
• WordPress installs & fixes: Usually 24–48 hours.
• Basic WordPress Website: 5–7 business days.
• Logo Design (Basic): 3–5 business days.
• Logo Design (Premium): 2–3 business days.

Delivery happens via email — and via WhatsApp too, if you shared your number at checkout. We send your credentials, keys, files, or confirmation there. It's your responsibility to provide a valid, working email address.

If there's an unexpected delay, we'll let you know. But in most cases, you'll have your product the same day you buy it.

This section applies to Office 365, Netflix, Surfshark VPN, and Canva Pro. These are shared access products. Let us explain what that actually means.

You're not buying a standalone subscription under your own name. Instead, you get access through an account or team that we manage. You'll have your own profile, login, or designated space within that account. Your data, files, and activity stay private to you. Other users on the same account can't see your stuff.

That said, there are rules:

• Don't change the account password, email, or recovery settings. This is the most common reason people lose access, and we can't always reverse it.
• Don't share your login credentials with anyone else. Your access is for you only.
• Don't try to add or remove other users from the account.
• Don't use the account for anything illegal, harmful, or against the platform's own terms of service.

If you break these rules and lose access, we're not obligated to restore it or issue a refund. We try to be fair, but we also have to protect the account for everyone using it.

Access duration is clearly stated on each product page at digitalnepal.shop. When your time is up, it's up. There's no auto-renewal. You'll need to place a new order if you want to continue.

Your activation comes as a Premium ID and temporary password. You sign in, set your own password, and you're good to go. The account works on up to 5 devices (PC, Mac, iPad, Android).

A few things to keep in mind:

• This does not include OneDrive cloud storage or Copilot AI features.
• You will receive official updates for the Office applications.
• The account is secured for long-term use under current service terms.
• Don't change the account email or recovery information.

If the service becomes unavailable due to changes beyond our control, we'll work with you on a resolution. But we can't guarantee indefinite access under all circumstances.

You get one dedicated profile on a shared Netflix Premium account. Your watch history, recommendations, and settings are yours alone.

• Don't change the account password or email.
• Simultaneous streaming may be limited depending on how many profiles are active.
• Content library varies by region. We don't control what Netflix makes available in your country.
• Access is for 1 month from activation unless you renew.

Netflix occasionally cracks down on shared accounts. While we take steps to keep things stable, we can't guarantee zero interruptions. If your access drops, contact us at contact@digitalnepal.shop and we'll get you back in as quickly as possible.

You'll receive login credentials to access Surfshark's premium servers.

• Don't change the account password or settings.
• Server availability and streaming unblocking may vary by region and over time.
• We don't control Surfshark's server network or policies.
• Access is for 1 month from activation.
• Use the VPN responsibly. We don't support or condone any illegal activity conducted through our shared accounts.

You'll be added to our Canva team. Once you accept the invitation, all Pro features unlock on your account for 1 year.

• You must have an existing Canva account (free is fine).
• Your designs and files are private. Only you can see them.
• Don't leave the team during your active period. If you do, you lose Pro access and we can't always re-add you.
• You won't have admin controls. You get full design access, not account management access.
• Don't invite others to the team or share team details.

Canva updates its features from time to time. What's included in Pro today might shift slightly over the year. We don't control that.

You'll receive a 25-character product key via email. Use it to activate Windows 11 on one PC.

• Each key works on one machine only.
• OEM keys lock to the first motherboard they activate on. They can't be transferred.
• Retail keys allow transfer, but you must deactivate on the old PC first.
• You need an internet connection for activation.
• Check your PC's compatibility before buying (TPM 2.0, Secure Boot, 64-bit processor).

If your key doesn't activate, contact us within 48 hours. We'll verify and replace it if there's a genuine issue. Keys that have already been successfully activated are non-refundable.

We don't provide installation media. But we'll include a download link for the official Windows 11 ISO in your delivery email.

You pick the course. We gift it to your Udemy account.

• You must have an existing Udemy account.
• Send us the course URL at the time of purchase or within 12 hours after ordering.
• We'll gift the course within 24 hours of receiving the link.
• Once gifted, the course is permanently in your Udemy library. Lifetime access.

A few limitations:

• Some courses aren't eligible for gifting due to instructor settings. If that happens, we'll let you know and either suggest an alternative or issue a full refund.
• We don't control Udemy's course catalog. Courses can be removed or updated by instructors at any time.
• No refunds once the course has been successfully gifted and accepted.

This is a custom creative service, not a digital download. Here's how it works and what to expect.

General

• All designs are original, created from scratch for you.
• You get full commercial ownership and usage rights once the final files are delivered and payment is complete.
• We may showcase the work in our portfolio unless you ask us not to. Just let us know.

Basic Tier (NPR 1,500)

2 concepts. 2 revision rounds. PNG and JPG files. 3–5 business days.

Premium Tier (NPR 5,000)

5 concepts. Unlimited revisions. All file formats (AI, EPS, SVG, PDF, PNG, JPG). Brand style guide. Social media sizes. 2–3 business days.

Revisions

• Revisions mean adjustments to your chosen concept. Color tweaks, font changes, layout shifts, that sort of thing.
• They don't mean scrapping everything and starting from zero with a completely new direction. If you want a totally new concept after approving one, that may count as a new order.

Timeline

• The clock starts when we receive your completed creative brief. Not when you place the order. So fill out that brief promptly.
• Delays in your feedback or responses will push the delivery date back. We can only work when we hear from you.

Cancellation

• If you cancel before we start designing, you get a full refund.
• If we've already begun work (concepts are in progress), a partial refund may apply depending on how far along we are.
• Once final files are delivered, no refunds.

These apply to all six variations: Plugin/Theme Installation, Setup & Configuration, Fix/Troubleshooting, Cleanup & Bloat Removal, Maintenance, and Basic WordPress Website (up to 5 pages).

• Each variation covers exactly what its name says. Work outside that scope (a full site when you ordered a plugin install, for example) counts as a new order.
• You provide admin (and where needed, hosting) access, plus content and any third-party licenses the job needs. Delays on your side push delivery back.
• We use your access only for the ordered work — never to snoop. Change the passwords after delivery; we recommend it.
• We take a backup before major changes where possible, but keeping your own backups stays your responsibility.
• Premium plugins, themes, or services that need separate licenses aren't included in our price unless stated.
• If something we did breaks within 7 days of delivery, we fix it free. After that, a maintenance variation or a new fix order applies.
• We're not responsible for pre-existing problems on your site that we didn't cause — outdated plugins, hacked code, budget hosting, and the like.

Let's be straightforward about refunds.

Since most of what we sell is digital, refunds are limited. Once a product is delivered and accessed, we can't "take it back" the way a physical store can take back a shirt.

Here's where we stand:

• Shared accounts (Netflix, Surfshark, Office, Canva): No refund once credentials are delivered and used. If there's a genuine access issue on our end, we'll fix it or replace the access. If we can't fix it within a reasonable time, we'll issue a refund.
• Windows 11 Keys: No refund once a key is activated. Defective keys reported within 48 hours will be replaced.
• Udemy Courses: No refund once the course is gifted and accepted. If gifting fails due to course restrictions, full refund.
• Logo Design & WordPress Services: Full refund if cancelled before work begins. Partial refund if work is in progress. No refund after final delivery.

And remember our 7-day replacement promise: if credentials don't work, you get a free replacement or a full refund within 7 days — whichever you prefer. A screenshot proof is enough.

To request a refund or report an issue, email us at contact@digitalnepal.shop with your order number and a clear description of the problem. We typically respond within 24 hours.

We're reasonable people. If something genuinely goes wrong on our side, we'll make it right. But we can't issue refunds for buyer's remorse, change of mind, or failure to read the product description before purchasing.

Across all products, the following is not allowed:

• Reselling, redistributing, or sharing your access with others.
• Using any product for illegal, fraudulent, or harmful activities.
• Attempting to reverse-engineer, hack, or manipulate any account or key.
• Violating the terms of service of the underlying platform (Netflix, Canva, Surfshark, Udemy, Windows, Office).

If we find that you're misusing a product, we can revoke your access without a refund. In serious cases, we may take further action.

Shared products stay good because everyone uses them normally. So please use them normally.

• Don't run automated scripts, bots, or bulk-download jobs on shared accounts.
• Don't use Surfshark for activity that hammers servers (mass downloading around the clock, for example).
• Don't use Canva team access to run a design agency with other people's accounts.
• Don't resell, sublet, or lend out any part of your access.

If your usage starts affecting other users, we'll usually ask you to ease off first. If it continues, we may limit or suspend your access under Section 15.

All product names, logos, and trademarks mentioned on digitalnepal.shop belong to their respective owners. We are not officially affiliated with, endorsed by, or partnered with Netflix, Canva, Surfshark, Udemy, WordPress, or any other brand we offer products for.

For logo design: once you pay and receive your final files, the design is yours. Full stop. You can use it commercially, modify it, trademark it, whatever you need. We retain no ownership.

We do our best to deliver quality products and reliable service. But we're a small operation, and some things are outside our control.

We're not liable for:

• Service interruptions caused by third-party platforms (Netflix going down, Canva changing features, Surfshark updating servers).
• Loss of data or access due to your own actions (changing passwords, sharing credentials, ignoring instructions).
• Indirect, incidental, or consequential damages arising from the use of our products.
• Delays caused by incorrect email addresses, spam filters, or issues on your end.

Our maximum liability for any claim is limited to the amount you paid for the specific product in question. That's it.

We keep things simple. When you order from digitalnepal.shop, we collect:

• Your name
• Email address
• Payment information (handled by our payment processor, not stored by us)
• Any details you provide in creative briefs, course requests, or WordPress projects

We use this information solely to process your order and deliver your product. We don't sell your data. We don't spam you. We don't share your info with third parties except where necessary to fulfill your order (like adding your email to a Canva team).

For shared account products, your activity and data within the platform remain private to you. We don't monitor what you watch on Netflix, what you design in Canva, or what you browse with Surfshark.

This section is the short version. The full story — cookies, retention, your rights — lives in our Privacy Policy.

Many of our products rely on third-party platforms. Netflix, Canva, Surfshark, Udemy, and Windows are all operated by their respective companies. We don't control their:

• Pricing changes
• Feature updates or removals
• Terms of service changes
• Service availability or outages
• Account policies (including crackdowns on shared accounts)

If a third party changes something that affects your access, we'll do our best to find a solution. But we can't guarantee that every product will remain exactly as described for the entire duration of your access period.

Once we hand over your credentials, keys, or files, keeping them safe is on you.

• Don't share passwords.
• Don't write them on sticky notes (seriously, people do this).
• Change temporary passwords immediately where applicable.
• Keep your email secure. That's where all your product info lives.
• After WordPress work, change the admin password we used. Takes a minute, keeps you safe.

If you lose access because of your own negligence, we'll try to help. But we can't always guarantee recovery, and it may not be free.

Sometimes things happen that nobody can control. Earthquakes, floods, strikes, national power or internet outages, platform-wide outages or bans, government actions.

If we're delayed because of an event genuinely outside our control, we're not liable for the delay — but we'll keep you informed and deliver as soon as we can. If delivery becomes truly impossible, you get a full refund. That's fair, and it's the law too.

If something goes wrong and we can't resolve it through email, we'll try to work it out fairly. We're not interested in dragging things out.

That said, these terms are governed by the laws of Nepal. Any disputes that can't be resolved amicably will be handled under the jurisdiction of courts in Kathmandu, Nepal.

Prices can change. Products can be added or removed. We might tweak what's included in a tier or adjust delivery timelines. When we do, the changes apply to new orders only. If you already bought something, the terms at the time of your purchase still apply to you.

We don't have to notify every past customer about every small change. But for significant changes, we'll update this page and the relevant product listings on digitalnepal.shop.

Digital products are provided "as is" unless we specifically state otherwise. We don't offer warranties beyond what's written in these terms and on each product page.

For logo design, we guarantee original work and the revisions stated in your tier. For license keys, we guarantee they'll activate at the time of delivery. For shared accounts, we guarantee access for the stated duration under normal conditions. For WordPress work, we guarantee our fixes and builds for 7 days after delivery.

Beyond that, no implied warranties of merchantability or fitness for a particular purpose apply.

Here's the plain version: if you break these terms and it causes us a real, documented loss, you may be responsible for that loss.

For example, if a shared account gets permanently banned because you violated a platform's rules — after we've clearly told you not to — the cost of rebuilding that account may fall on you. We don't use this clause for small stuff. It exists for serious misuse.

If we don't enforce a rule right away, that doesn't mean the rule disappears. If we let something slide once (or ten times), we can still enforce it later. A waiver only counts if we put it in writing.

These terms, together with our Privacy Policy and the descriptions on each product page, form the entire agreement between you and digitalnepal.shop about your purchase. They replace any earlier conversations, promises, or DMs — unless we explicitly confirm something in writing, it's not part of the deal.

You can't transfer your order, your access, or your rights under these terms to someone else without our written permission. We may transfer our obligations (for example, if we restructure the business) — but your access and your rights stay protected either way.

We reserve the right to refuse or cancel any order, at our discretion — for example, in cases of suspected fraud, payment abuse, chargeback patterns, or previous terms violations.

If we cancel a paid order for legitimate reasons, you get a full refund of what you paid. We won't keep your money for an order we chose not to fulfill.

Section headings exist to make this document readable. They don't change the meaning of the text under them. "Including" means "including but not limited to." Singular includes plural and vice versa, where the context makes sense.

If any part of these terms is found to be unenforceable or invalid under applicable law, that specific part gets removed. The rest of the terms stay in full effect. One bad clause doesn't kill the whole agreement.

Questions about your order? Problem with a product? Want to request a custom service? Reach out.

Website: digitalnepal.shop  ·  Email: contact@digitalnepal.shop

Response time: usually within 24 hours. Sometimes faster. Weekends might be a little slower.

When you contact us, include your order number and a clear description of the issue. It helps us help you faster.

We built digitalnepal.shop to make quality digital products and services accessible at fair prices. We're not a faceless corporation. We're real people who care about doing right by our customers.

Read the product descriptions before buying. Follow the instructions we send you. Keep your credentials safe. And if something doesn't feel right, talk to us before leaving a negative review. Nine times out of ten, we can fix whatever went wrong.

Thanks for trusting us with your purchase. Now go enjoy your product.

These terms were last updated on July 23, 2026. By using digitalnepal.shop and placing an order, you confirm that you've read, understood, and agreed to everything above.